The warning section contains five pieces of information: System Diagnostics also picked up several other problems I wasn't aware of. This information is displayed in the Error section. While System Diagnostics was collecting data, it picked up and recorded information about the mouse I was having problems with. Figure C Once the report is complete, it will appear in the Resource And Performance Monitor window. Any error conditions that existed or that occurred while System Diagnostics was collecting data will appear in the report. When the report is complete, it will appear in the Resource And Performance Monitor window, as shown in Figure C. Figure B Once the collection operation is complete, the report will be generated. After 60 seconds, the Report Status section indicated that System Diagnostics was generating the report, as shown in Figure B. If you're successful in re-creating the problem condition while System Diagnostics is collecting data, information pertaining to the problem will be added to the report.Īs a test, I connected a mouse I've been having trouble with, while System Diagnostics was collecting data. At this point, you can initiate the procedure or task that is causing the problem.
The Report Status section indicates that System Diagnostics will be collecting data for 60 seconds. Figure A Once you initiate the report, you'll see Resource And Performance Monitor window. In the search box on the taskbar, type Surface Diagnostic Toolkit, then select it in the list of results.This will bring up the Resource And Performance Monitor window shown in Figure A. Get help with Windows upgrade and installation errors Surface battery won't charge or Surface won't run on battery Submit a service request to Microsoft: Go to Device Service and Repair, register, and then select your Surface to start a service order. If the Surface Diagnostic Toolkit didn’t fix the problem, you can also:įind help on the Microsoft Support site: Visit Surface help and learning to find solutions.Ĭontact customer support: If you want to talk to someone about how to fix your problem, contact us.
However, it could take an hour or longer, depending on your internet connection speed, whether updates need to be installed on your device, and the repairs the tool needs to do.
The diagnosis and repair time usually averages 15 minutes or less. If it's not already installed, you can download it from the Microsoft Store.įollow the on-screen instructions in the Surface Diagnostic Toolkit. Select the Start button, enter Surface Diagnostic Toolkit, then select it in the list of results. If your work or school manages your Surface, check with your IT department before running the tool. If you're using the Surface Diagnostic Toolkit on a work device, go to Surface Tools for IT, and then download the Surface Diagnostic Toolkit for Business.
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